WATCH THE FULL LONG FORM INTERVIEW BY CLICKING ABOVE
“Always Be a Gentleman, and Never Play by the Rules”
A conversation with Ben Pundole at the new Delano, on dreaming, trusting, and the city that finally stopped following.
“As we pulled up to the porte cochère, I remember being thrilled. The entrance to the Delano had a magnitude and energy I’d rarely, if ever, experienced before. The valets were all perfectly dressed in crisp white outfits, the people getting out of their cars were beautifully put together, and the architecture was the perfect combination of classic Art Deco and clean modern lines.
While the arrival alone was magnificent, it wasn’t until I entered the lobby that I was swept away: fifty-foot ceilings, a straight-shot visual hundreds of feet from the entrance to the rear orchard, and charming vignettes of whimsical seating and social areas throughout. The beauty was unmistakable, and the energy was so real you could almost drink it. Every step I took built on the drama of the experience. By the time I exited the lobby and stepped into the orchard, I felt changed, as if my appreciation for what the imagination could manifest had been heightened. I didn’t say a word for ten minutes after I walked outside. I just smiled, completely satisfied by what I had just consumed.”
- The Age of Ideas by Alan Philips (Yes Me :))
There’s a moment, sitting in the new Delano, when you realize the building is doing something quieter than it used to. The old Delano was a statement, flowing white curtains, Philippe Starck swagger, a lobby that felt like the velvet rope of an entire decade. The new one isn’t trying to be that. It’s trying to be something harder: a place you actually want to come back to.
I sat down with Ben Pundole there last week. If that name doesn’t immediately ring a bell, it should. Ben is hospitality royalty in the most British, understated way, “I just happened to be in the room when it all started” kind of way. He came up at the Groucho Club in London in 1992, what he calls his university. He was at the Met Bar when the Met Bar was the room. He spent 23 years orbiting Ian Schrager, the man credited with birthing boutique hospitality as we now understand it.
What I wanted to know was simple: what does that lineage build, and what’s it doing in Miami right now?
